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Help Center

Guides and resources to help you get the most out of GetDues

Getting Started

Getting Started

Quick start guide for new GetDues users

Payment Methods Guide

Overview of Venmo, Zelle, Cash App, PayPal, and Stripe

Stripe Setup Guide

How to connect Stripe for card payments

Payments

Split Types

Per-player vs split-even dues explained

Installment Plans

Setting up multi-payment schedules

Private Scholarships, Discounts & Waivers

Waive or reduce dues for any family — only you know. Included on the free plan.

Player Credits

Understand overpayment credit and how it auto-applies

Payments & bundle payments

Pay multiple dues at once with bundle payments, or reverse a payment recorded by mistake.

Communication

Sending Reminders

Manual and automatic SMS/email reminders

Portal Preview

See what members see when they get a reminder

Member Payment Guide

Guide for members on viewing and paying dues

SMS Consent & Opt-Out Policy

How SMS consent is obtained and how to opt out of payment reminders

Team Management

Managing Teams

Dashboard, settings, and custom terminology

CSV Import

Import members from TeamSnap or Google Sheets

New Season

Clone teams for a new season

Co-Managers

Invite others to help manage your team

Organizations

Organizations Guide

Manage multiple teams under one billing account

Organization Roles

Understanding owner, admin, and manager permissions

Account

Pricing & Plans

Compare plans and understand billing options

Reports

Collection rates and payment breakdowns

Referrals

Share GetDues and earn rewards

Settings

Account settings and preferences

Still need help?

Can’t find what you’re looking for? Our support team is here to help.

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