Frequently Asked Questions

GetDues is a simple tool for group organizers — coaches, treasurers, club directors, HOA managers — to track dues, send automatic payment reminders, and let members pay using their preferred apps. It replaces the mess of spreadsheets, group texts, and chasing Venmo payments one by one.

Anyone who collects recurring or one-time payments from a group: youth sports teams (soccer, baseball, lacrosse, basketball), PTAs and school clubs, scout troops, HOAs, churches, adult recreational leagues, and social clubs. If you've ever had to text 18 parents asking where their payment is, GetDues is for you.

About 2 minutes. Create an account, create a group, add your members (manually or by importing a CSV), and create a due. Each reminder sends members a fresh, secure temporary portal link that expires after 48 hours — no installation or account required on their end.

No. Each reminder includes a fresh, secure temporary portal link that expires after 48 hours, where members can view their dues and pay — no login, no password, no app download required.

Yes! GetDues lets you set custom labels for your group, members, and managers — so the app speaks your language. A soccer team might use "Player" and "Coach," a fraternity might use "Brother" and "Treasurer," and an HOA might use "Homeowner" and "Board Member." You can update these labels in your group settings.

Yes. GetDues supports CSV import, so if you've exported your roster from TeamSnap, Google Sheets, Excel, or any other system, you can paste it right in. We detect common column formats automatically. You can also add members manually one at a time.

Go to your team Settings → Payment Defaults to add your Venmo username, Cash App $cashtag, or Zelle email/phone. These take about 1 minute to set up. For credit card payments, you can connect Stripe from the same settings page (takes ~5 minutes). Setting up payment methods before sending reminders ensures members know exactly how to pay you. See our payment methods setup guide for detailed instructions.

Members can pay via Venmo, Zelle, or PayPal — apps most people already have on their phones. These are direct peer-to-peer payments: the money goes straight to your account, not through GetDues. If you want to accept credit/debit cards or ACH bank transfers online, you can also enable Stripe payments through your account settings (available for Pro teams).

Yes. Payment methods (Venmo, Cash App, Zelle, PayPal, and Stripe) are configured per team in Team Settings → Payment Info, so a soccer team and a separate scout troop can each accept their own Venmo handle or connect their own Stripe account. You can also set account-wide defaults in your personal Settings → Payment Defaults that automatically fill in when you create a new team — handy if you usually want the same accounts everywhere but still need the option to override per team.

Never. GetDues is a tracking tool, not a payment processor for Venmo/Zelle/PayPal payments. When a member pays via Venmo, that money goes directly from their Venmo to yours — GetDues never touches it. This is fundamentally different from platforms like TeamSnap, which process and hold payments before disbursing them (and have had well-documented issues with multi-week payment holds).

For Stripe (credit card) payments, funds are deposited directly to your connected bank account via Stripe — GetDues does not hold or have access to those funds.

For Venmo, Zelle, and PayPal payments — zero fees from GetDues. These are direct payments between your members and your account; we're just tracking them. Venmo, Zelle, and PayPal's own standard terms apply (Zelle and Venmo personal transfers are typically free).

If you enable Stripe for credit card or ACH bank transfer payments, Stripe's standard processing fees apply: 2.9% + 30¢ per card transaction, or 0.8% (capped at $5) per ACH transfer. GetDues does not add any markup on top of Stripe's fees.

Yes. On the Pro plan with Stripe enabled, you can toggle "Pass processing fees to payers" in your team settings under Payment Info. When enabled, Stripe's processing fees (2.9% + 30¢ per transaction) are added to the payer's total at checkout, ensuring your team receives the full due amount. For example, if you create a $200 due, the payer is charged $206.29, and your team receives the full $200 (approximately $200.01 after Stripe processes the payment). The fee breakdown is shown transparently in the payment portal, so payers understand what they're paying.

Yes. GetDues tracks partial payments and shows each member's running balance — what they owe, what they've paid, and what's still outstanding. You can mark any amount as paid, whether it's the full balance or a partial installment.

Yes. When creating a due, you can split it into multiple installments with separate due dates. Members see their full payment schedule in their portal and can pay each installment individually.

ACH (Automated Clearing House) bank transfers let members pay directly from their bank account with lower fees than credit cards. Any Pro team with Stripe connected can accept ACH payments. ACH payments cost 0.8% (capped at $5) compared to 2.9% + 30¢ for card transactions. Settlement takes 4–5 business days, during which payments show as "Pending" in your dashboard.

Use the "Mark as Paid" button on any member's entry in your dashboard. You can record any amount — cash, check, or anything else — and it updates their balance immediately.

On the Pro plan, GetDues sends automatic reminders at 5 touchpoints: 7 days before, 1 day before, 1 day after, 7 days after, and 14 days after each due date (if still unpaid). If a member has multiple outstanding dues, we consolidate them into a single reminder message with one portal link. SMS reminders are also capped at 10 messages per recipient per calendar month. You can still send manual one-off reminders when needed.

When you send a reminder to a member with a phone number on file, GetDues delivers it via SMS in addition to email. SMS reminders include a secure portal link so members can tap straight to their dues. For members, standard message and data rates from their mobile carrier may apply — GetDues does not charge members for receiving texts. For managers: SMS delivery is included in the Pro plan at no extra per-message cost, subject to a cap of 10 SMS messages per recipient per calendar month to avoid over-messaging. Members can opt out at any time by replying STOP, or by updating preferences in their portal link. See our SMS Consent page for full details.

Yes — that's a bundle payment. When a member hands you one lump sum that covers multiple fees (say a season fee, a tournament fee, and a uniform fee together), you don't have to record them one at a time. Whenever a member has two or more unpaid dues, the Mark Paid flow switches to a multi-due view: enter the total received and click Auto-allocate to spread it across the dues oldest-first, or type an amount into each due yourself. The member gets one combined receipt, each due still shows its own payment in their history, and any extra becomes player credit. Learn more in our payments help article.

The extra amount becomes player credit — a banked balance that carries forward on the member's account. There's no special action needed: GetDues applies what's owed to the due, marks it paid, and stores the leftover as credit. That credit then applies automatically to the member's outstanding dues (and to new dues as you create them), oldest-first, so the parent owes less or nothing without anyone doing it manually. Any credit left over after applying stays on the account for future dues. See our player credits help article for details.

Yes — use an adjustment. Adjustments are credits or discounts that reduce a member's balance, handy for scholarships and financial aid, sibling discounts, volunteer credits, early-bird pricing, or corrections. Open the member from your team dashboard, click Add Adjustment, enter the dollar amount and a reason (like "Scholarship" or "Sibling discount"), and save. The member's balance updates immediately and the new amount shows in their portal. See our credits & adjustments help article to learn more.

Yes — there's a free plan that lets you manage one group with up to 25 members. You can track dues and payments, send manual email reminders, and members can use their portal to view their balance — all for free.

The Free plan includes: 1 team, Up to 25 members, Manual email reminders, Dues tracking & payment history, Member payment portal, Venmo, Zelle & PayPal tracking.

Pro ($12/month or $99/year) adds: Unlimited teams, Unlimited members, Automatic email & SMS reminders, Installment payment plans, Online card & ACH payments (Stripe), Season rollover (team cloning), CSV export & reports, Priority support.

See the pricing section on the homepage for current rates.

Yes — Pro includes a 30-day free trial. No credit card required to start.

Yes. Cancel your Pro subscription any time from Settings — no hoops, no delays. You'll keep Pro access through the end of your billing period.

Yes, on the Pro plan. Free accounts are limited to one group. Pro accounts can create as many groups as you need — useful for coaches running multiple teams, club directors managing multiple divisions, or organizations with separate chapters.

Free plan: up to 25 members per group. Pro plan: unlimited members. Most rec sports teams and clubs fall well within the free tier; Pro is for larger organizations or coaches managing multiple teams.

At minimum, just a first and last name. For reminders to work, you'll want an email address or phone number. You can also add jersey number, parent/contact name, and any other notes.

No. Each member has their own private portal showing only their personal dues and payment history. No member can see what anyone else owes or has paid.

Members can manage their reminder preferences (email, SMS, or both) directly from their portal link. They can opt out of reminders at any time without needing to contact the organizer. See also our SMS consent page.

Yes — invite them as a co-manager. From your team's Settings, open the Co-Managers section, click Invite Co-Manager, and enter their email. They don't need a GetDues account yet — they create one when they accept the emailed invitation. Co-managers get full access to that team, just like you: they can add and edit members, record payments, send reminders, and run reports. (They can also remove other co-managers and delete the team, so only invite people you trust.) See our co-managers help article for the full walkthrough.

Yes. An organization lets you run multiple teams under a single billing account, with cross-team reporting in one dashboard and shared org branding — built for clubs, leagues, and programs managing 2+ teams. Organizations support three roles: Owner (full control over the org, billing, and all teams), Admin (manage members and teams, but can't assign the owner role), and Manager (view-only at the org level, but can fully manage their assigned teams). If you only run one team, a regular Pro account is simpler. Learn more in our organizations and organization roles help articles.

GetDues is built on Supabase (PostgreSQL with row-level security) and hosted on Vercel. Member portal links use UUID tokens, so they can't be guessed. Every reminder generates a fresh secure link, and each link expires after 48 hours. We do not sell member data. We do not share member contact information with any third parties. See our Privacy Policy for full details.

Yes — you can permanently delete your GetDues account from the Settings page. Unlike some platforms that make you jump through support hoops to leave, account deletion is self-serve and immediate.

Any device with a modern web browser: iPhone, Android, iPad, Mac, Windows PC, Chromebook. GetDues is a web app — no installation required. It's also installable as a PWA (Progressive Web App) from your browser's "Add to Home Screen" option for a native app feel.

The manager dashboard requires an internet connection. Member portal pages will show a cached version if the member visits them while offline.

You can archive a group when the season ends — this keeps all the payment history but removes it from your active dashboard. When the next season starts, use the "Start New Season" feature to create a fresh version of the group with your returning roster, without losing your previous records.