What are adjustments?
Adjustments are credits or discounts you apply to reduce what a member owes. They’re useful for:
- Scholarships or financial aid: Reduce fees for families who qualify for assistance
- Sibling discounts: Offer a discount for families with multiple members on the team
- Volunteer credits: Reward parents who help coach or fundraise
- Refunds or corrections: Fix overpayments or adjust for returned equipment
- Early bird discounts: Reduce fees for early registration
Example:
A member owes $500 for the season fee. You apply a $100 scholarship adjustment. Their new balance is $400.
How to apply an adjustment
Go to the member’s profile
From your team dashboard, click on the member who needs an adjustment.
Click “Add Adjustment”
You’ll see this option next to their dues balance.
Enter the adjustment amount and reason
Specify the dollar amount (e.g., $100) and a note like “Scholarship” or “Sibling discount.” This helps you track why the adjustment was made.
Save
The adjustment is applied immediately. The member’s balance updates, and they’ll see the new amount in their portal.
Partial credits and percentage discounts
Adjustments can be full or partial. Here are common scenarios:
50% scholarship
Member owes $600. Apply a $300 adjustment (50% off). New balance: $300.
$50 early bird discount
Member owes $500. Apply a $50 adjustment. New balance: $450.
100% waiver
Member owes $500. Apply a $500 adjustment. New balance: $0.
GetDues doesn’t automatically calculate percentage discounts — you enter the dollar amount you want to credit.
How adjustments appear in reports and portals
In member portals:
Season Fee: $500
- Scholarship: $100
Total Due: $400
Members see the original amount, the adjustment, and their new balance. This transparency helps them understand why their amount differs from others.
In reports:
- Your dashboard shows total adjustments applied (e.g., “$300 in scholarships”)
- Exported reports include adjustment details for each member
- Collection rate calculations account for adjusted balances, not original amounts
Editing or removing adjustments
If you applied an adjustment by mistake or need to change it:
- Go to the member’s profile and view their adjustments
- Click Edit to change the amount or reason
- Click Remove to delete the adjustment entirely
The member’s balance will update immediately to reflect the change.
Note:
Removing an adjustment doesn’t send a notification to the member. If they’ve already seen the reduced balance, consider sending a manual reminder to explain the change.
Questions about adjustments?
Need help applying discounts or credits? We’re here to help.
Contact Support