Terms of Service

1. Description of Service

GetDues is a team dues tracking and reminder platform for youth sports teams. The Service allows team managers to:

• Track players and their contact information
• Create and manage dues/fees
• Record payments
• Send payment reminders via email and SMS
• Provide members or parents with a portal to view outstanding dues

Important: GetDues does not process payments. We provide tracking and reminders only. Actual payments are made directly between parents and team managers via external services (Venmo, Zelle, PayPal, cash, check, etc.).

Data Collection & Privacy: To provide these services, we collect and process personal information as described in our Privacy Policy, including the use of third-party service providers (Supabase, Vercel, Twilio, Resend) and analytics (PostHog) to operate and improve our platform.

1A. Cookies and Analytics

We use PostHog for anonymous analytics to improve our Service. By default, analytics are collected without cookies (memory-only). If you accept our cookie consent banner, we use cookies and localStorage for better session continuity. You can manage your cookie preferences at any time through the banner or by adjusting your browser settings.

We respect your browser's Do Not Track (DNT) setting. See our Privacy Policy for full details on how we collect and use analytics data.

2. Account Registration

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your password
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

You must be at least 18 years old to create an account. We do not knowingly collect personal information directly from children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA). Group managers and parents provide member information on behalf of minors.

3. Acceptable Use

You agree not to:

• Use the Service for any illegal purpose
• Upload or transmit viruses or malicious code
• Attempt to gain unauthorized access to our systems
• Use the Service to send spam or unsolicited messages
• Impersonate any person or entity
• Collect information about other users without consent
• Use the Service in any way that could damage or overburden our infrastructure

4. User Content

You retain ownership of any content you submit to the Service (team information, player data, etc.). By submitting content, you grant us a license to use, store, and display that content as necessary to provide the Service.

You are responsible for ensuring you have the right to submit any content, including obtaining appropriate consent from parents/guardians for member information.

Data Protection: We implement encryption in transit and at rest, row-level security, and regular security reviews to protect your content. However, you remain responsible for the security of your account credentials. See our Privacy Policy for complete security details.

5. Team Manager Responsibilities

As a team manager using GetDues, you agree to:

• Obtain appropriate consent before adding member and parent contact information
• Use the reminder feature responsibly and not excessively
• Keep payment records accurate and up to date
• Respect parents' communication preferences and opt-out requests
• Not use the Service for any purpose other than legitimate team management

6. Payment Disclaimer

GetDues is not a payment processor. We do not handle, process, or store any payment card information. All payments between parents and team managers occur outside of our platform through third-party services (Venmo, Zelle, PayPal, etc.) or offline methods (cash, check).

Third-Party Services: To operate the Service, we use third-party service providers including Supabase (database/authentication), Vercel (hosting), Twilio (SMS), Resend (email), and PostHog (analytics). These providers process your data on our behalf under appropriate data processing agreements. We do not sell your personal information to third parties.

We are not responsible for any disputes related to payments, refunds, or financial transactions between team managers and parents. Any such disputes should be resolved directly between the parties.

7. Fees and Billing

GetDues offers both free and paid subscription plans:

• Free Plan: 1 team, up to 25 members, manual email reminders
• Pro Plan: $12/month or $99/year for unlimited teams, unlimited members, automatic email & sms reminders, installment payment plans, online card & ach payments (stripe), season rollover (team cloning), csv export & reports, priority support

Paid subscriptions may be billed monthly or annually. You may cancel at any time, and your access will continue until the end of the current billing period. We do not offer refunds for partial months.

We reserve the right to change our pricing with 30 days' notice.

8. SMS and Email Communications

By providing a phone number or email address, you consent to receive payment reminder messages from GetDues on behalf of group managers. Message frequency varies. Message and data rates may apply.

Opt-Out Rights: To opt out of SMS reminders, reply STOP to any message or use the preferences link in your parent portal. To opt out of email reminders, use the unsubscribe link or update your portal preferences.

Privacy Protection: Your mobile phone number and any information collected as part of our SMS messaging program will never be shared with or sold to third parties or lead generators.

• You have obtained consent from recipients to receive messages
• Recipients may opt out at any time by replying STOP or using their portal preferences
• We may suspend your ability to send messages if we detect abuse

8A. Your Data Rights

You have rights regarding your personal data, including:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information through your account settings
• Deletion: Delete your account and associated data (soft-deleted immediately, permanently purged after 90 days)
• Opt-out: Unsubscribe from marketing emails, SMS reminders, or analytics tracking

California Residents (CCPA): California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information.

9. Intellectual Property

The Service and its original content (excluding user content) are and will remain the exclusive property of GetDues. The Service is protected by copyright, trademark, and other laws. Our trademarks may not be used without our prior written consent.

10. Termination

We may terminate or suspend your account at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason at our discretion.

You may delete your account at any time through the account settings. Upon deletion, your data will be soft-deleted (made inaccessible immediately) and permanently purged from our systems after 90 days. We may retain certain information as required by law or for legitimate business purposes.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

While we implement appropriate technical and organizational security measures (as described in our Privacy Policy), you acknowledge that no internet transmission is completely secure.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GETDUES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify and hold harmless GetDues and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service or violation of these Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts located in Duval County, Florida.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the new Terms.

16. Contact Us

If you have questions about these Terms, please contact us at:

Email: support@getdues.com

Privacy inquiries: privacy@getdues.com